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Taken from “Excuse Me, But I Was Next…”
Chapter 1: Conversations: The Good, the Bad, and the Awkward

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Audio Clip 1: (6:23; mp3 format; 5.8 mb)

• Telling a Tasteless Joke
  Ten Conversational Blunders
• Top Ten Nosy Questions—And Quick Retorts
  The Art of the Response
• Recovering from Foot-in-Mouth Disease
  Finessing the Flub
• Smooth Talking Tips
  The Fine Art of Small Talk

Audio Clip 2: (6:00; mp3 format; 5.5 mb)

• Party Politics
  The Three Rules of Engagement
• Cutting Ties with Your Hairdresser
  Firing Fairly: The Polite Adieu
• PTA Pressures
  How to “Just Say No”
• Handicapped Parking Dilemma
  How to Treat a Disabled Person
• Stopping Friendly Spam
  E-Mail No-No’s

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[abridged audiobook]